Technology plays an important role in knowledge management. Businesses keep a vast collection of information in the form of memos, files, and databases. The company’s information and knowledge need to be organized, stored, managed, as well as shared across the entire organization to the right people. This is the reason why knowledge management is critical to meet the demands of today’s organizations. Below is a curated list of the top 10 trends in knowledge management.
#1: Taking Knowledge Management Social
Social media plays a new role in knowledge management. Social networking sites are very effective tools in terms of marketing and communication. Social media elements are now integrated into knowledge management software which is allowing users to communicate the information more effectively.
#2: Enterprise Collaboration
Collaboration improves business processes. However, connecting team members can be very difficult especially if your employees are working independently or virtually. Knowledge systems are becoming more collaborative as they are integrated into companies’ intranets . The systems are allowing you to share documents and communicate with each other in real time.
#3: Search Indexing
Search functionality in knowledge management systems is growing but it depends on indexing so that search results can be organized and relevant. This allows users to search information and knowledge on demand.
#4: Use of Mobile Technology
With smartphones and mobile technology becoming more important these days, incorporating mobile technology for knowledge management systems can save time and money. Whether you are on an airplane or sitting on the subway, you have access to the information you want when you need it.
#5: Increase in User Engagement
Many staff members want to get involved by contributing their ideas and insights. Knowledge management systems are now shifting so that your team members can share information easily. In fact, most KMS software permissions are now more flexible and inclusive which increasing user engagement.
#6: Knowledge Management and Content Creation
Content is king, and it is an important tool for marketing. Organizations generate content constantly to keep up with the demand for more information. Knowledge management allows you to share and organize content once you create it. KMS software is enabling more creativity and amongst multiple functions in the business.
#7: User-Friendly Interface
Gone are the days when the user interface (UI) of KMS was difficult to navigate by ordinary people. New and efficient UIs are well-designed and intuitive. The new designs are improving user experience across the entire organization.
#8: Automatic Updates
To keep the knowledge management software intuitive, updates should be in place regularly. New KMS software roll out updates automatically and regularly so that challenges can be averted. Ultimately, this is improving productivity amongst organizations because of no downtime.
#9: Customer Support Integration
Customer support is important to an organization. The knowledge management software is the perfect platform for customer service because it houses service and product documentation. This will keep the system more effective in the long run. Support integration with the KMS is also enabling everyone in an organization to better understand customers.
#10: Improved Customization
There is no one-size-fits-all knowledge management system so the latest trend is for customization to be available to organizations. Customization of the knowledge system is crucial to ensure the software implementation fits with the needs of the organization.
Knowledge management systems are transforming businesses because of how it connects all the business functions with necessary information on-demand. New systems and processes are enabling businesses to transfer knowledge from the outgoing baby boomer workforce to the new millennial generation.
How is your organization using a KMS to train and connect your workforce?