Telecommunications has been influential in the development of today’s society. Without it, it would be impossible for us to connect to people wherever we may be. Telecoms have always evolved. From the digital B2C channels to the modern agile platforms, telecoms are now able to deliver seamless integration capabilities to their clients. This is the reason why there are so many microservices that one can enjoy while using his or her smartphone. Below are a few trends impacting the telecommunications industry.
Industry Alliances with Telcos To Deliver Premium Content
Telecoms are now becoming more involved with managing and providing content to customers. With this, most telcos are now acquiring companies that produce different content such as entertainment, health, lifestyle, and sports. Companies are focusing their investments in premium quality content and diversifying their portfolio through cross-industry alliances. After all, subscribers are not so keen to favor a single content provider. They do enjoy diversity as well.
The Power Of 5G Will Be Fully Unleashed
It is expected this year and the following years to come for the telcos to fully unleash 5G as the new wireless standards of telecommunications. With 5G, it detaches network infrastructure software and hardware so that it allows new possibilities such as premium content delivery, caching, and ad-insertion. Subscribers seem to demand more mobile live streaming, and the 5G connection will make this easier for telcos.
Optimization Despite Compromise
Several European-based telcos are planning to downsize. Unfortunately, the IT job market is virtually exhausted, so companies face a dilemma. Although companies are struggling to find the right IT talent, telcos are implementing some workarounds to keep up with their lacking workforce. Companies are implementing automation of some processes, job rotations, constant employee training, and staff augmentation with experienced firms like Arrow Solutions Group.
Commoditizing VR and AR
Virtual reality (VR) and augmented reality (AR) are gaining popularity. There are popular gaming apps that use both to enrich user experience. Apps on mobile phones have also used AR such as Facebook, Snapchat, and Instagram. In the following years, AR apps will change the way people do their jobs without the need for much hardware. Telecoms are investigating ways also to use VR technology to provide better entertainment experiences.
The industry is facing a lot of regulation challenges because of the complexity of the telecommunications environment. During the previous year, the EU dropped down the roaming charges that led to pitfalls for many telcos. Net neutrality is a huge issue for the industry, and the FCC continues to adapt its regulations with each new administration. There will be numerous regulations that affect the telecommunications industry, and it is best to be flexible and adjust accordingly.
Machine Learning and Artificial Intelligence
Machine Learning (ML) and Artificial Intelligence (AI) are two of the latest concepts disrupting a multitude of industries. Telecoms are using both to develop their new systems so that they can automate a variety of operations including small client interactions. Applications regarding AI and ML include speech recognition, chatbots, and voice servers.
In-flight connectivity is an excellent offering for many airline companies. Connected aircraft redefines the customer service of airline companies. Studies show that millions of people travel with their smartphone and that passengers will opt for airlines that will offer this particular service. However, the problem with in-flight connectivity also exposes the carriers to threats and breaches so service security will be paramount.
Digitization for Better Customer Support
Customer support is essential for telecoms, but many clients often get frustrated when they call their telcos’ call center. The digitization of customer support is a sophisticated system is set up to track and foresee the problems of the customers. This approach provides users the ability to do self-service and solve their problems which reduces the number of support calls by as much as 90%.
Inspired by www.scalefocus.com